Please read these terms and conditions carefully before using our services
We, means an association of like minded persons named as "SIMPLE MECHANICAL SOLUTIONS" wish to provide wide range of platform through ASK MECHANICS app through which provide various services who needs it. Provides holistic Car and Bike services including maintenance, repair, etc.
The use and access of our website www.askmechanics.in ("Website"), and our mobile applications "ASK MECHANICS - Car/Bike Services, Battery & Tyre" ("Applications"), or any products or services in connection with the Application or Website ("Services") shall be governed by these terms and conditions ("Terms").
These terms constitute a legally binding and enforceable agreement between ASK Mechanics ("Association/we/us/our") and its Users ("User/you/your") and govern your use of the Platform to browse and/or avail the Services displayed by us on the Platform.
Will include (but is not limited to) reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data.
Will include the service provider's approximation of what the Service is likely to cost. The purpose of cost estimation is to predict the quantity, cost, and price of the resources required to complete a job.
Means subscription or other kinds of membership offers provided by the Association to Users from time to time through online or offline media.
Means services provided through the Platform, as described in further detail. The Services provided through the Platform may change from time to time, at the sole discretion of the Association.
Shall mean any individual who owns a Car/Bike (primarily out of the manufacture warranty period) in urban centers especially metros, who is desirous of availing Services on the Platform and who are registered on the Platform for this purpose.
The Services constitute a technology platform that enables Users of the Association's Platform, provided as part of the Services, to arrange and schedule repair or maintenance services for your Car/Bike with independent third-party providers.
The Association also provides towing service to get your vehicle out of the situation and back on road on a chargeable basis.
Important Notice: You acknowledge that the Association does not provide any repair and maintenance services for its customers and that all such above stated services are provided by other independent third-party contractors who are not employed by the Association.
You hereby represent and warrant that:
The Association offers an email as well as phone call based support system along with an online knowledge pool of FAQs.
The Association shall revert to every complaint at the earliest upon receipt of the complaint during the business days. Further, the Association shall take the best possible efforts to redress the complaint within 7 days of receipt of the complaint.
You acknowledge that by using the Services, you may be subject to charges from a third-party service provider for the services you receive ("Charges").
The Association, as a limited payment collection agent for a third-party service provider, will facilitate your payment of the applicable Charges after you have received services through your use of the Service.
Important: Unless otherwise stated by the Association, all Charges paid by you are final and non-refundable.
In case of any material changes have been made and there is a default in payment by the User, the Association has a right to keep the vehicle in its possession until and unless payment in full has been made by the User along with other costs if applicable.
The Association does not warrant that the results that are obtained from the use of the Service will be accurate or reliable. You agree that except as expressly stated by the Association, the Services and all the products provided/delivered to you through the Service are provided 'as is' and 'as available'.
In no case are our directors, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors, liable for indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage.
In case of any dispute or difference between the User and the Association, regarding the interpretation of these terms, any claims or any disputes arising out of or pursuant to these terms, the same shall be referred to a sole arbitrator who shall be appointed by mutual consent.
The proceedings shall be conducted under the provisions of the Arbitration and Conciliation Act, 1996, and the courts of Delhi shall have sole jurisdiction over the matter.
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and jurisdiction of Delhi, India.